Terms of Service

Terms and conditions for using PaperLink services

βœ“Version 1.0πŸ“…Effective date: January 1, 2025

These Terms of Service ("Terms") represent an agreement between PaperLink ("PaperLink," "us," "we" or "our") and the party accepting these terms ("Customer," "you," or "your"). Your access to and use of the Services is governed by these Terms. By using or accessing the Services, you accept these Terms, confirm that you have read and understood these Terms, and agree to comply with these Terms.

Before accepting these Terms, You are kindly requested to read them carefully. We recommend You save or print these Terms for Your own records. If You do not agree with any part of these Terms, please do not accept them, create an account, or continue using the Services. Your continued use of the Services will signify Your acceptance of these Terms.

If you are accepting these Terms on behalf of an organization, you represent that you have the authority to bind that organization to these terms. If you do not have such authority, you must not register for the Services.

The text of the Terms is in English and shall have legal force. Any translation of these Terms into any other language is provided for informational purposes only. In case of any inconsistency or discrepancy between the English text and any other language version, the English version shall prevail.

1. Services

1.1 Provision

Access to and use of the Services, including any associated Software, is governed by these Terms. Customer may use the Services in accordance with these Terms.

1.2 Modifications

From time to time, PaperLink may update the Services and these Terms. PaperLink will notify Customer of any material changes during their next login to the Platform or at the email address associated with the account. If PaperLink makes changes that materially reduce the functionality of the Services, Customer may provide notice within thirty days to terminate these Terms. This termination right does not apply to updates made to beta or evaluation features. If Customer does not agree with the changes, they have the right to terminate by ceasing to use the Services and closing their account.

1.3 Software

a. Generally. Certain Services may allow Customer and End Users to download Software that updates automatically. PaperLink grants to Customer during the Term a limited, non-exclusive license to use the Software solely in connection with the Services and according to these Terms. This license is non-transferable (subject to Section 14.2), non-sublicensable, and irrevocable (except as provided in Section 8), and will be fully paid upon Customer's payment of the Fees.

b. Open Source. Where any Software component is offered under an open source license, PaperLink will make such license available to Customer. To the extent that license grants Customer additional rights, those provisions will override certain provisions of these Terms solely for that Software component.

1.4 Service-Specific Terms

Certain Services or portions thereof may be subject to additional terms specific to those Services, as set forth in Service-Specific Terms. By using Services covered by Service-Specific Terms, you agree to those additional terms. In case of conflict between these Terms and Service-Specific Terms, the Service-Specific Terms will prevail for the applicable Services. Additional policies, guidelines, or rules posted on the Services may also apply to your use.

1.5 Reference Materials

PaperLink may make certain reference Materials available through the Services, including NDA templates. These Materials are provided for informational purposes only, and PaperLink makes no representations or warranties regarding their validity, reliability, or sufficiency. The Materials are not intended to constitute legal advice or create an attorney-client relationship. Customer acknowledges that each situation requires specific legal knowledge, and any party should seek legal advice from a licensed attorney in the relevant jurisdictions.

1.6 PaperLink Rights

PaperLink reserves the right to access Customer's account as necessary to provide the Services. Customer agrees that we may, but are not obligated to: (a) monitor the Services or Customer Data for violations of these Terms and compliance with our policies; (b) refuse, restrict, or remove access to Materials or Customer Data without prior notice, at any time, for any reason or no reason; (c) report violations to law enforcement and/or take legal action; or (d) manage the Services to protect our rights and property and ensure proper Service functioning.

1.7 Third Party Services and Materials

The Services may include links to Third Party Services and Third Party Materials. PaperLink does not own or operate these Third Party Services and does not endorse them. If Customer uses any Third Party Services or Materials: (a) Customer is solely responsible for such use; (b) PaperLink is not responsible for any third party actions, omissions, or the availability and accuracy of Third Party Services or Materials; and (c) these Terms do not apply to Third Party Services. Before using a Third Party Service, you should review its terms, privacy policy, and other documents.

2. Customer Obligations

2.1 Registration

To use the Services, Customers and End Users must register through our online registration process and authenticate using the authentication protocols provided. Account information must be accurate, current, and complete, and Customer agrees to maintain this information up-to-date. The PaperLink Privacy Policy for the applicable Services will govern account information.

2.2 End Users

a. Provisioning. Customer may provision End User Accounts up to the number of End User Licenses purchased. Each End User Account requires a paid End User License, and multiple individuals may not share End User Accounts.

b. Additional End Users. The Services may be configured to allow Administrators or End Users to purchase additional End User Licenses. Customer is responsible for understanding the settings and controls for purchasing End User Licenses and provisioning new End User Accounts. PaperLink will charge Customer the applicable pro-rated amount for additional End User Licenses based on Customer's then-current price.

2.3 Customer Authentication

Customers are responsible for maintaining confidentiality of their authentication methods used to access the Services, including Authentication Credentials. Customer and its End Users may not share Authentication Credentials or, without PaperLink's permission, provide others access to or transfer Customer's account or any End User Account.

2.4 Unauthorized Use or Access

Customer will prevent unauthorized use of the Services by its End Users and terminate any unauthorized use of or access to the Services. The Services are not intended for End Users under 13 years of age in the United States or under 16 outside of the United States. Customer will ensure that no person under 13 within the United States or under 16 outside the United States is allowed to use the Services. If You are under 18, You must have parental or legal guardian consent to use the Services. By allowing a minor to use the Services, the parent or legal guardian acknowledges and accepts full responsibility for the minor's actions and compliance with these Terms. Customer is responsible for any activity using its account, whether or not authorized by Customer. Any unauthorized use of your account should be immediately reported to PaperLink in writing by sending an email to info@codestreamly.com.

2.5 Restrictions

Customer may access and use the Services only for lawful purposes. Customer will not (and will not permit any third party to): (a) sublicense, rent, lease, transfer, assign, time share, or otherwise commercially exploit or make the Services, Software, or any End User Licenses available to any third party; (b) use the Services in any unlawful manner (including in violation of any data, privacy or export control laws) or in any manner that interferes with or disrupts the integrity or performance of the Services or its components; (c) modify, adapt or hack the Services to, or otherwise attempt to, gain unauthorized access to the Services or related systems or networks; (d) circumvent, disable or otherwise interfere with security-related features of the Services or features that prevent or restrict use or copying of any Materials or enforce limitations on use of Materials; or (e) copy, modify, create derivative works of, reverse engineer, reverse assemble or otherwise attempt to discover any source code. Customer will comply with any codes of conduct, policies, or other notices PaperLink provides or publishes in connection with the Services, and Customer will promptly notify PaperLink if it learns of any security breach related to the Services. Customer agrees not to access the Services by any means other than through the interface provided by PaperLink, unless otherwise specifically authorized in a separate written agreement signed by a PaperLink authorized signatory.

2.6 Acceptable Use

When using the Services, Customer: (a) represents and warrants that it owns or has sufficient rights to upload Customer Data on or through the Services; (b) will not copy, upload, download, or share Customer Data unless it has the legal right to do so; (c) will not upload content that violates PaperLink's rights or any third party's rights, including rights of privacy or publicity, Intellectual Property Rights, or contract rights; (d) will fully comply with any third-party licenses relating to Customer Data, including paying all royalties, fees and any other monies relating to content uploaded to the Services; (e) will not upload or submit content that (i) is defamatory, damaging, disruptive, unlawful, inappropriate, offensive, inaccurate, pornographic, vulgar, indecent, profane, hateful, racially or ethnically offensive, obscene, lewd, lascivious, filthy, threatening, violent, harassing, or otherwise objectionable; (ii) incites, encourages or threatens physical harm against another, including content that promotes racism, bigotry, sexism, religious intolerance or harm against any group or individual; or (iii) contains material that solicits personal information from anyone under 13 or exploits anyone in a sexual, violent or unlawful manner; (f) will not use the Services for any unlawful or unauthorized purpose including collecting user names and/or email addresses of other users by electronic or any other means for the purpose of sending unsolicited email or other electronic communications, or engaging in unauthorized framing of, or linking to, the Services without prior express written consent signed by a PaperLink authorized signatory; (g) will not upload or submit content that constitutes, contains, installs or attempts to install or promotes spyware, malware or other computer code, whether on PaperLink's or others' computers or equipment, designated to enable you or others to gather information about or monitor the online or other activities of another party; (h) will not transmit chain letters, bulk or junk email or interfere with, disrupt, or create an undue burden on the Services or the networks or systems connected to the Services, including hacking into the Services, or using the Services to send unsolicited or commercial emails, bulletins, comments or other communications; and (i) will not impersonate any other person or entity, provide false or misleading identification, payment or address information, or invade the privacy, or violate the personal or proprietary right, of any person or entity.

3. Data

3.1 Limitations

These Terms constitute Customer's instructions to PaperLink to process Customer Data. PaperLink, PaperLink personnel and its Subcontractors will only process, access, use, store, and transfer Customer Data as instructed by Customer in order to deliver the Services and as specified in these Terms.

3.2 Backup and Retention

Customer is responsible for retaining and backing up Customer Data. PaperLink will not be liable for any loss or corruption of Customer Data, or for any costs or expenses associated with backing up or restoring any Customer Data. Customer acknowledges that it bears sole responsibility for adequate backup and retention of Customer Data, and that using a secure encrypted connection to communicate with the Services is Customer's sole responsibility if it wishes to protect transmission of data or files to PaperLink. PaperLink will have no liability to you for any corruption, deletion, destruction or loss of any Customer Data.

3.3 Aggregate/Anonymous Data

PaperLink may generate data that has been de-identified, anonymized and aggregated with other de-identified, anonymized data (including from other customers) based on Customer's use of the Services and use such data for any of the following purposes: internal research and development; development of tools, methodologies, algorithms and processes; machine learning; risk management; fraud prevention; enhancing products, services and features; developing new products, services and features; and conducting and furthering PaperLink business.

3.4 Compliance

Customer is responsible for retaining and storing Customer Data in compliance with applicable law. If Customer is legally required to retain or store copies of Customer Data, Customer must do so using its own facilities.

3.5 Data Transfer

PaperLink may transfer Customer Data to and access, use, and store Customer Data in locations other than Customer's country. To the extent Customer Data includes Personal Data that is subject to the GDPR (European Union), CCPA (California, USA), or PIPEDA (Canada) that PaperLink is Processing on Customer's behalf, the processing will be governed by our Privacy Policy and applicable data protection regulations.

4. Intellectual Property

4.1 Reservation of Rights

Except as set forth herein, these Terms do not grant: (a) PaperLink any Intellectual Property Rights in Customer Data; or (b) Customer any Intellectual Property Rights in the Services, Materials, or PaperLink trademarks and brand features. Customer acknowledges that it is obtaining only a limited right to use the Services and that regardless of any use of the words "purchase", "sale" or similar terms, no ownership rights are transferred to Customer (or its End Users) under these Terms.

4.2 Limited Permission

Customer grants PaperLink only the limited rights reasonably necessary for PaperLink to deliver the Services in accordance with these Terms. This limited permission also extends to Subcontractors or Sub-processors.

4.3 Feedback

Please be aware that we may use any Feedback sent to us in any form or manner without any obligation to Customer. By submitting Feedback to us, Customer: (i) assigns to PaperLink all of its right, title and interest in and to all such Feedback; and (ii) agrees to provide any reasonable assistance necessary to document and maintain PaperLink's rights in the Feedback. In the event that such assignment is not valid, Customer agrees and grants to PaperLink a royalty-free, worldwide, perpetual license to use or incorporate any Feedback into the Services.

5. Pricing and Payment

5.1 Fees

Customer will pay PaperLink all applicable Fees in the currency and pursuant to the payment terms indicated during the subscription process. Payments are processed through our payment provider, Paddle.com Market Limited ("Paddle"), who acts as Merchant of Record for all transactions. Customer authorizes PaperLink, through Paddle, to charge Customer for all applicable Fees using Customer's selected payment method. Fees are non-refundable except as required by law or as otherwise specifically permitted in Section 5.8 (Refund Policy) below.

5.2 Payment

Customer will pay invoices on the payment interval set forth during subscription. PaperLink may suspend or terminate the Services if Fees are past due. Customer will provide complete and accurate billing and contact information.

5.3 Taxes

Fees are exclusive of taxes and Customer is responsible for all Taxes. Paddle, as Merchant of Record, will charge Taxes when required to do so based on Customer's location. If Customer provides a valid exemption certificate, the applicable taxes may not be collected.

5.4 Withholding Taxes

Customer will pay net of any applicable Withholding Taxes. Customer and PaperLink will work together to avoid any Withholding Tax if exemptions, or a reduced treaty withholding rate, are available. Customer will provide reasonable evidence that it has paid the relevant authority for any sum withheld or deducted.

5.5 Auto-renewals and Trials

IF CUSTOMER HAS PROVIDED A PAYMENT METHOD FOR RECURRING CHARGES AND CUSTOMER'S ACCOUNT IS SET TO AUTO-RENEWAL OR IS IN A TRIAL PERIOD, PAPERLINK MAY CHARGE AUTOMATICALLY AT THE END OF THE TRIAL OR FOR THE RENEWAL THROUGH PADDLE, UNLESS CUSTOMER DISABLES AUTO-RENEWAL OR CANCELS THE SERVICES IN ACCORDANCE WITH SECTION 7.2.

PaperLink may revise Services rates by providing Customer at least thirty days' notice prior to the next charge.

5.6 Purchase Orders

If Customer requires the use of a purchase order or purchase order number, Customer: (i) must provide the purchase order number at the time of purchase; and (ii) agrees that any terms and conditions on a Customer purchase order will not apply to these Terms and are null and void.

5.7 EU Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. However, by subscribing to the Services and requesting immediate access, you expressly acknowledge that you waive your right of withdrawal once the Services are provided and access is granted. For details on refund eligibility, please review Section 5.8 (Refund Policy) below.

5.8 Refund Policy

PaperLink offers refunds under the following circumstances:

  • 14-Day Money-Back Guarantee: New subscribers may request a full refund within 14 days of their initial purchase if they are not satisfied with the Services. This applies to first-time purchases only.
  • Service Unavailability: If the Services are unavailable for more than 72 consecutive hours due to issues within PaperLink's control, Customer may request a prorated refund for the affected period.
  • Billing Errors: If Customer is charged incorrectly, PaperLink will refund the erroneous amount upon verification.

Non-Refundable: Refunds are not available for: (i) renewals after the initial 14-day period; (ii) partial months of service; (iii) unused features or time; (iv) accounts terminated for violation of these Terms.

To request a refund, contact us at info@codestreamly.com with your account details and reason for the request. Refunds are processed through Paddle within 5-10 business days.

6. Subscription Services

6.1 Services Term

The Services are sold on a subscription basis. PaperLink will deliver the Services to Customer for the Services Term. Unless the parties agree otherwise in writing, any increases in quantities of Services purchased during any Services Term will have a prorated term ending on the last day of the pre-existing Services Term.

6.2 Automatic Renewals

Following the Initial Services Term or a Renewal Term, Customer's subscription to the Services will automatically renew for a Renewal Term at the then-current quantity, unless either party provides written notice of termination to the other (in the case of Customer, via email to info@codestreamly.com) at least thirty days prior to the expiration of the then-current Services Term for subscriptions less than one year and at least sixty days prior to expiration of the then-current Services Term for subscriptions of one year or more. If Customer has purchased the Services online via self-serve and provided a payment method for recurring charges, Customer may elect to terminate the Terms via the account settings prior to the day a Renewal Term begins. PaperLink reserves the right to change prices for any renewal subscription.

6.3 Additional Subscriptions

The Services may be configured to allow Administrators or End Users to purchase additional subscriptions or quantities of Services. Customer is responsible for understanding the settings and controls for purchasing additional Services. PaperLink will charge Customer the applicable pro-rated amount for additional Services for the remainder of the then-current Services Term based on Customer's then-current price.

7. Termination

7.1 Term

These Terms will remain in effect for the Term.

7.2 Termination by Customer

You may terminate your account by sending a cancellation request to info@codestreamly.com or by following the notice procedures for Subscription Services provided in Section 6.2, as applicable. Termination of your Account and these Terms will take effect after PaperLink processes the cancellation at the conclusion of the then-current Services Term.

7.3 Termination by PaperLink

PaperLink may, in its sole discretion, immediately terminate these Terms and suspend Customer's access to the Services if required to do so by law or for an egregious violation by Customer of Section 2.5 or Section 2.6 of the Terms.

7.4 Termination for Cause

Either party may terminate the Terms if: (i) the other party is in material breach of the Terms and fails to cure that breach within thirty days after receipt of written notice; or (ii) the other party ceases its business operations or becomes subject to insolvency proceedings and the proceedings are not dismissed within ninety days.

7.5 Effect of Termination

If these Terms terminate, except as set forth in this Section, the rights and licenses granted by PaperLink to Customer will cease immediately. For a period of up to 30 days following termination, PaperLink may, in its sole discretion, permit Customer to retrieve Customer Data from the Services. PaperLink may delete Customer Data from the Services and will have no obligation to continue to store or permit Customer to retrieve Customer Data. Post-termination assistance from PaperLink is subject to the mutual agreement of the parties, including fees and terms PaperLink specifies for such assistance.

8. Representations and Warranties

Customer represents and warrants to PaperLink that: (a) it has full power and authority to enter into these Terms, including, if using the Services on behalf of a business or entity, the authority to bind that business or entity to these Terms; (b) Customer's use of the Services does not violate any applicable law or regulation; and (c) Customer's collection, use, and disclosure of Customer Data through the Services will not violate third-party rights, including Intellectual Property Rights or any rights of privacy or publicity.

9. DISCLAIMER OF WARRANTIES

9.1 Maintenance

The Service may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by PaperLink or by third-party providers, or because of other causes beyond our reasonable control.

9.2 Disclaimer

THE SERVICES, SOFTWARE, MATERIALS, AND ANY RELATED DOCUMENTATION ARE PROVIDED "AS IS" AND ON AN "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT AS EXPRESSLY STATED IN THE TERMS, PAPERLINK AND ITS AFFILIATES, SUPPLIERS, AND DISTRIBUTORS MAKE NO WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, OR NON-INFRINGEMENT. PAPERLINK MAKES NO REPRESENTATION, WARRANTY OR GUARANTEE THAT SERVICES WILL MEET CUSTOMER'S REQUIREMENTS OR EXPECTATIONS, THAT CUSTOMER DATA WILL BE ACCURATE, COMPLETE, OR PRESERVED WITHOUT LOSS, OR THAT THE SERVICES WILL BE TIMELY, UNINTERRUPTED OR ERROR-FREE. PAPERLINK WILL NOT BE RESPONSIBLE OR LIABLE IN ANY MANNER FOR ANY CUSTOMER DATA, THIRD-PARTY SERVICES, THIRD-PARTY MATERIALS, ANY CONTENT UPLOADED TO THE SERVICES BY ANY THIRD PARTY, OR NON-PAPERLINK SERVICES (INCLUDING FOR ANY DELAYS, INTERRUPTIONS, TRANSMISSION ERRORS, SECURITY FAILURES, AND OTHER PROBLEMS CAUSED BY THESE ITEMS). CUSTOMER IS RESPONSIBLE FOR USING THE SERVICES OR SOFTWARE IN ACCORDANCE WITH THE TERMS SET FORTH HEREIN AND BACKING UP ANY DATA ON THE SERVICES.

9.3 Beta Services

9.3.1 Use In Customer's Discretion. Despite anything to the contrary in the Terms: (a) Customer may choose to use Beta Services in its sole discretion; (b) Beta Services may not be supported and may be changed at any time without notice; (c) Beta Services may not be as reliable or available as the Services; (d) Beta Services have not been subjected to the same Security Measures and auditing to which the Services have been subjected; and (e) PAPERLINK WILL HAVE NO LIABILITY ARISING OUT OF OR IN CONNECTION WITH BETA SERVICES – USE AT YOUR OWN RISK.

9.3.2 Feedback. PaperLink offers Beta Services in order to obtain user feedback. In exchange for using Beta Services, Customer agrees that PaperLink may contact Customer and its End Users to obtain Feedback regarding Beta Services.

9.3.3 Confidential. Beta Services are confidential until officially launched by PaperLink. Customer will take reasonable measures to keep information regarding the Beta Services confidential, including at least those measures Customer takes to protect its own confidential information of a similar nature. Customer will not disclose information regarding Beta Services to any third parties, and will keep new features and functionality confidential until officially launched by PaperLink. Customer may disclose information regarding Beta Services to the extent required by law or regulation if Customer gives PaperLink reasonable advance written notice, to the extent permitted, so PaperLink can seek to prevent or limit the disclosure.

10. Limitation of Liability

10.1 Limitation on Indirect Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT FOR PAPERLINK OR CUSTOMER'S INDEMNIFICATION OBLIGATIONS, NEITHER CUSTOMER NOR PAPERLINK AND ITS AFFILIATES, SUPPLIERS, AND DISTRIBUTORS WILL BE LIABLE UNDER THE TERMS FOR (I) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR (II) LOSS OF USE, DATA, BUSINESS, REVENUES, OR PROFITS (IN EACH CASE WHETHER DIRECT OR INDIRECT), EVEN IF THE PARTY KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES WERE POSSIBLE AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

10.2 Limitation on Amount of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PAPERLINK'S AGGREGATE LIABILITY UNDER THE TERMS WILL NOT EXCEED THE AMOUNT PAID BY CUSTOMER TO PAPERLINK HEREUNDER DURING THE TWELVE MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY. FOR FREE ACCESS SUBSCRIPTIONS OR BETA SERVICES, PAPERLINK'S TOTAL LIABILITY WILL NOT EXCEED, IN AGGREGATE, FIFTY U.S. DOLLARS ($50).

10.3 Failure of Essential Purpose

EACH PARTY ACKNOWLEDGES AND AGREES THAT THIS SECTION 10 IS A FUNDAMENTAL BASIS OF THE BARGAIN AND A REASONABLE ALLOCATION OF RISK BETWEEN THE PARTIES AND WILL SURVIVE AND APPLY TO ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, ANY PAPERLINK SERVICES OR ANY RELATED SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE), EVEN IF ANY LIMITED REMEDY IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

11. Indemnification

Customer will indemnify and hold PaperLink and its Affiliates harmless from and against any loss, liability, damage, penalty, fine, cost, fee, expense, claim, action or demand, including reasonable legal and accounting fees, arising or resulting from: (a) Customer's breach of these Terms, including any breach of the representations and warranties set forth above; (b) Customer Data; or (c) Customer's other access, contribution to, use or misuse of the Services, including, without limitation the Materials. Customer will cooperate with any reasonable requests to assist PaperLink's defense of such claim, suit or demand.

12. Copyright

PaperLink will terminate the account and access rights of any copyright infringer in appropriate circumstances. If you are a copyright owner or the legal agent of a copyright owner, and you believe that any content on the Service infringes upon your copyrights, you may contact us by email at info@codestreamly.com.

13. Disputes

13.1 Informal Resolution

Before filing a claim, each party agrees to try to resolve the dispute by contacting the other party through the notice procedures in Section 14.3. If a dispute is not resolved within sixty days of notice, Customer or PaperLink may bring a formal proceeding.

13.2 Arbitration

Customer and PaperLink agree to resolve any claims relating to the Terms or the Services through final and binding individual arbitration, except as set forth below. This includes disputes arising out of or relating to the interpretation or application of this "Arbitration" subsection, including its scope, enforceability, revocability, or validity. The arbitration will be held in a location both parties agree to in writing. The arbitrator may award relief only individually and only to the extent necessary to redress Customer's or PaperLink's individual claim(s); the arbitrator may not award relief on behalf of others or the general public. Our past, present and future affiliates and agents may invoke our rights under this "Disputes" Section in the event they become involved in a dispute with you; otherwise, these Terms do not give rights to any third parties. This arbitration agreement does not apply to consumers in the European Union, who retain their statutory right to bring claims in their local courts.

13.3 Exception to Arbitration

Either party may bring a lawsuit in the courts of Ukraine solely for injunctive relief to stop unauthorized use or abuse of the Services or infringement of Intellectual Property Rights without first engaging in the informal dispute notice process described above. Both Customer and PaperLink consent to venue and personal jurisdiction there.

13.4 NO CLASS OR REPRESENTATIVE ACTIONS

Customer may only resolve disputes with PaperLink on an individual basis and may not bring a claim in a class, consolidated or representative action. Class arbitrations, class actions, private attorney general actions and consolidation with other arbitrations are not allowed.

13.5 Severability

If any part of this "Disputes" section is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow class or representative arbitration, this "Disputes" section will be unenforceable in its entirety. If you are found to have a non-waivable right to bring a particular claim or to request a particular form of relief that the arbitrator lacks authority to redress or award according to this "Disputes" section, then only that respective claim or request for relief may be brought in court, and you and we agree that litigation of any such claim or request for relief shall be stayed pending the resolution of any individual claim(s) or request(s) for relief in arbitration.

13.6 Internal Dispute Resolution

Upon receiving a dispute, PaperLink will initiate an internal review within 48 hours. Resolution will typically occur within 10 business days, though some issues may require up to 30 calendar days. We will keep the involved parties informed of the progress and any relevant updates during the resolution process.

14. Miscellaneous

14.1 Changes

PaperLink may change these Terms from time to time. Customers can review the most current version of these Terms at any time at https://paperlink.online/en/terms. The revised provisions will become effective once posted or on any effective date indicated in the posting, and you accept the revised provisions by accessing or using the Service after that date.

14.2 Assignment

Customer may not assign these Terms without the prior written consent of PaperLink. PaperLink may assign or transfer these Terms, in whole or in part, without restriction.

14.3 Notices

Notices must be sent via email. Notices to PaperLink must be sent to info@codestreamly.com.

14.4 Force Majeure

Except for payment obligations, neither PaperLink nor Customer will be liable for inadequate performance to the extent caused by a condition that was beyond the party's reasonable control (for example, natural disaster, act of war or terrorism, riot, labor condition, governmental action, Internet disturbance, DDOS attacks, and similar cyber disruptions).

14.5 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable; and an enforceable term will be substituted reflecting our intent as closely as possible.

14.6 No Agency

No agency, partnership, joint venture, or employment is created as a result of these Terms and Customer does not have any authority of any kind to bind PaperLink in any respect whatsoever; instead, our relationship is that of independent contractors.

14.7 No Third Party Beneficiaries

These Terms create no third party beneficiary rights to the PaperLink product or to any third party product made available through the Service.

14.8 Headings

Section headings are for ease of reference only.

14.9 Customer Reference

PaperLink reserves the right to use Customer's name and logo for marketing or promotional purposes on PaperLink's website and in other communication with existing or potential PaperLink customers.

14.10 Governing Law

These Terms will be governed by the laws of Ukraine, exclusive of its choice of law and conflicts of law provisions. Unless otherwise elected by PaperLink in a particular instance, you expressly agree to submit to the exclusive personal jurisdiction of the courts located in Ukraine for the purpose of resolving any dispute relating to your access to or use of the Service, subject to Section 13. The Convention for the International Sale of Goods will not apply.

14.11 Privacy

Customer acknowledges that information you share with us may be collected, used, and disclosed as described in the Privacy Policy. Please carefully review our Privacy Policy to understand how PaperLink collects and uses personal information.

14.12 Entire Agreement

Both parties agree that these Terms are the complete and exclusive statement of the mutual understanding of the parties and supersede and cancel all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided.

14.13 Survival

The following will survive any termination of these Terms: Sections 1.5, 1.7, 3.3, 3.4, 4, 8, 9, 10, 11, 12, 13, and 14; all indemnity provisions and all disclaimers and limitations of warranties and damages set forth in these Terms or otherwise existing at law; all definitions used in the foregoing sections, regardless of where located; and all perpetual licenses granted under these Terms that are not expressly terminated.

15. Definitions

"Administrator" means a Customer-designated End User who administers the Services to End Users on Customer's behalf, through multiple tiers.

"Admin Console" means the online tool provided by PaperLink to Customer for use in administering the Services.

"Affiliate" means any entity that controls, is controlled by or is under common control with a party, where "control" means the ability to direct the management and policies of an entity.

"Authentication Credentials" means user names, passwords, and other authentication information.

"Beta Services" means services or features identified as alpha, beta, preview, early access, or evaluation, or words or phrases with similar meanings.

"Customer Data" means the data, information, documents, records, text, content and other materials that you upload, share, post, deliver, provide or otherwise transmit or store using the Services.

"Effective Date" means the date these Terms are entered into by the parties, either by acceptance online or through the subscription process.

"End Users" means users of Customer's Services account. End Users may include Customer's and its Affiliate's employees, consultants, agents, representatives, or any other person authorized by Customer to use the Services through Customer's account.

"End User Account" means an account provisioned by Customer through the Services for an End User.

"End User License" means a user license purchased by Customer which enables Customer to provision an End User Account.

"Feedback" means any feedback, comments, or suggestions on the Services that Customer or End Users may provide, including any comments or suggestions about our product, offerings, Service or Site. Feedback may include oral or written comments, suggestions, error reports, and analysis.

"Fees" means the amounts invoiced to Customer or charged by PaperLink through Paddle in accordance with the subscription.

"Initial Services Term" means the term for the applicable Services beginning on the Provisioning Date and continuing for the duration set forth during subscription.

"Intellectual Property Rights" means current and future worldwide rights under patent, copyright, trade secret, trademark, moral rights, and other similar rights.

"Materials" means all of the content on the Service, including the trademarks, service marks, and logos contained on the Service, except for Customer Data.

"NDA" means a non-disclosure agreement template.

"Paddle" means Paddle.com Market Limited, our payment provider who acts as Merchant of Record for all transactions.

"Privacy Policy" means the PaperLink Privacy Policy available at https://paperlink.online/en/privacy.

"Provisioning Date" means the date upon which PaperLink makes the Services available to Customer.

"Renewal Term" means unless otherwise agreed to in writing by the Parties, the renewal term of the same duration as the preceding Initial Services Term or previous Renewal Term.

"Service-Specific Terms" means additional terms that apply to certain Services or certain features or portions of the Services, which may be provided when Customer accesses or enables the applicable Services.

"Services" means the PaperLink services, which include: (a) the PaperLink website (https://paperlink.online); (b) the document management and sharing services and related technologies, including the interactive features available through the website; (c) other services we make available to you; (d) Software; and (e) the Materials.

"Services Term" means the Initial Services Term and all Renewal Terms for the applicable Services.

"Software" means any software provided by PaperLink as part of the Services, either directly by PaperLink or through third party distribution channels such as app stores.

"Subcontractor" means an entity to whom PaperLink subcontracts any of its obligations under the Agreement.

"Sub-processor" means an entity who agrees to process Customer Data on PaperLink's behalf, or on behalf of another PaperLink sub-processor, in order to deliver the Services.

"Taxes" means any sales, use, value added, goods and services, consumption, excise, local stamp, or other tax, duty or other charge of any kind or nature excluding tax that is based on PaperLink's net income, associated with the Services or Software, including any related penalties or interest.

"Term" means the term of these Terms, which will begin on the Effective Date and continue until the earlier of: (i) the end of all applicable Services Terms; or (ii) the Agreement is terminated as set forth herein.

"Third Party Service" means a third-party service, application, website, or other resource.

"Third Party Materials" means any materials, opinions, goods, or services made available through a Third Party Service.

"Withholding Taxes" means any income taxes that are imposed on PaperLink in which Customer is required by law to withhold or deduct on the payment to PaperLink.